We ship from warehouses all across the country, depending on the item(s) ordered and your location. ![]() If you are not sure about shipping times for your product or require a rush order, please contact us at 1-855-PET-PRO1 or Confirmation Please note also that Covid-19 has severely impacted global supply chains and several of our manufacturers are experiencing extended lead times. Please consult the "Shipping" tab for each specific product, where we list current lead times. Fulfillment times vary widely if your order must be customized, made to order, is for large or heavy items, or must be shipped by LTL freight truck (as opposed to standard carriers such as Fedex or UPS). If you would like to confirm the availability or potential lead time of an item prior to purchasing, please email us at or call us at 1-855-PET-PRO1.įor standard orders and for items in stock, we normally ship within 1 to 3 business days (as per the table above) and you can expect to receive your goods in 3 to 10 business days total. If this is the case, the lead time will be specified on this Shipping tab. Certain made-to-order items may have a longer than normal lead time. From there you may either choose to cancel the order or continue with the updated shipment date. If the item is on back-order, we will contact you directly and provide you with an updated shipment date. If the item is unavailable, we'll let you know and give you the option of receiving a refund or ordering a similar item. While we almost always have the most up-to-date inventory information, there are rare occasions in which an item may be unavailable or on back-order. ![]() Our policy for free shipping on orders over $499:Īs soon as you place your order you will receive an order confirmation e-mail and we will immediately notify the appropriate supplier to begin processing your order. Please note the times below are listed in business days. All of our items ship from inside the United States. ![]() Transit time depends on distance from the point of origin. Transit time after shipment: please add 2-5 days for lighter and smaller items shipped via regular carrier (Fedex, UPS, USPS) and add 5-10 days for heavier items shipped via LTL freight truck. Note: if the lead time is too long for the product you wanted, take a look at our list of fast-shipping brands per product category on our Fast Shipping Page. Please contact us at or 1-855-PET-PRO1 to verify total fulfillment time for your order. In some situations, rush orders may be available. Also, a large portion of our items are made to order - this helps manufacturers keep costs down, ensuring a better price for consumers, and also to customize each order. Note that Covid-19 has created significant logistical issues for our manufacturers and lead times are longer than normal. We do not mark up our shipping costs or charge any handling & packaging fees to ensure you get the lowest shipping prices possible.These are our current lead times per brand: Look for the 'Estimate Shipping and Tax' box, enter your State and Post Code, and click 'Get A Quote'. ![]() For a shipping quote, simply add desired items to your cart and click on My Cart at the very top right of the screen. We offer competitive Australia-wide shipping rates with online tracking and insurance on all non-tag accessories. Pet Accessories (excluding pet tags) - Australia-Wide Shipping with Tracking & Insurance Please note that pet tags are sent separately from other items and you may receive them on different dates. If you've added non-tag items such as collars or leads to your cart, shipping charges will apply only on the non-tag items/accessories if you select them. Pet Tags - Free ShippingĪll pet tags are shipped free via regular Australia Post mail with no tracking numbers. If you require tracking or express shipping (excludes pet tags), paid shipping options with tracking and express will still be available for you to select in the checkout. Tracking and express shipping are not included with our free shipping offer. We are currently offering free Australia-Wide shipping on all pet tags, dog nail clippers and cat collars. FREE AUSTRALIA-WIDE SHIPPING ON ALL PET TAGS, CLIPPERS AND CAT COLLARS
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